All goods remain the property of Kids Kemp Ltd.T/A Fashioncrest until paid for in
full. We reserve the right to refuse to supply to any individual or company based
on our own discretion.
Credit/Debit Card Payments
All online card payments are processed securely through our provider WorldPay /
Sage Pay. To ensure your card transaction goes smoothly, please enter your
registered card address at the "billing details" section at the checkout. Where
your entered billing address does not match the one registered with your bank,
the card processing system will reject your payment. At this stage no money has
been transferred to us, but your bank or card issuer may hold the funds for upto
72 hours before the amount becomes part of your available balance again. Any
queries on this process should be directed to your bank or card issuer.
Bank Transfer Payments(Payment on collection)
For the majority of bank transfer orders we will not require address verification
for shipping, however we will contact you if this is necessary.
After choosing the payment on collection option at the checkout after submitting
your order please ask for our bank detail our bank detail will be sent to you by
email with your order confirmation. You can then send us a transfer through
online banking or by visiting your branch if necessary. Orders will be shipped once
we receive satisfactory confirmation from our bank that payment has cleared. For
UK customers bank transfers can take anywhere between 15 minutes and 2 to 3
hours to process, depending on your bank. For overseas customers please
contact your bank directly for more information on processing times and any
additional charges you may incur.
All goods are subject to availability at the time of placing the order. We cannot
guarantee supply of any of the stock at the time of placing the order. Any orders
containing items which are found to be out of stock, the customer will be notified
of this, and the order will only be sent after the customer chooses an alternative
item, or advises us not to ship the particular item for partial refund.
All orders are dispatched within 2 days by next working day delivery within the
UK. For international order delivery time is very.
Deliveries cannot be guaranteed due to factors that are out of our control such
as; adverse weather conditions, traffic delays, vehicle problems, etc.
Refund/exchange of faulty goods
In the unlikely event faulty goods are received; we will issue a refund
provided the faults are visible and that they would interfere with the re-sale
Garments that have been worn, or deliberately damaged do not qualify as
All items purchased from us are classed as "ready made garments", made
to a manufacturer's specification, therefore we do not accept return of
goods that the customer does not like, or where the customer does not
agree with the measurements of an item, (unless sizes are specified at the
time of ordering).
The only time a return will be accepted for goods that are not faulty is
where we sent an alternative of what a customer ordered, due to the
ordered item not being in stock.
We must be notified of any faulty goods within 3 days of the customer
receiving the goods.
All products to be returned must be carefully repackaged in their original
packing. All payment refunds can take up to 7 days to process.
Upon inspection of the faulty goods, if it is established that they are faulty,
the cost of returning those garments to us will be refunded to the customer
In the event a customer requests an exchange of faulty goods, the
customer must pay shipping for the replacement goods to be sent to them.
If the customer is returning the goods for any other reason other than
faulty goods, the customer will be liable to pay for the cost of returning
these goods. In the event of goods being returned for a refund or another
discrepancy the delivery charge paid by the customer when the order was
placed for the delivery of the goods will not be refunded.
Exchanges are subject to availability of the stock.
Cancellation of orders
An order can be cancelled within 24 hours after being placed without incurring
any extra charges - refunds will be issued within 7 days. Where inaccurate or
inadequate address/payment information is provided, customers will be required
to take extra steps to confirm any details we need to enable us to safely process
their payment and dispatch the order.
Goods are charged at price shown on the product pages on the date the customer
places the order. All prices on this site are in Pounds Sterling (£), therefore all
payments (through any method chosen) are also made in Pounds Sterling. Prices
are correct at time of publication. Orders will be processed at our published
prices, otherwise, in the case of any unexpected change in price, you will be
informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone, e-mail or
letter, then it will be dealt with promptly (we will reply within 3 working days). It
will then be dealt with confidentially, and effectively.
Note : We are here to serve and work with you, we will try our best to resolve any
issues relating to our products and services in positive manner.